Terms of Service

This English translation is provided for convenience. If it conflicts with the Portuguese version, the Portuguese version prevails.

UQBITZ TECH LTDA

CNPJ: 08.405.905/0001-53

Avenida Dom Jaime de Barros Câmara, no. 795, apartment 92, block A

Neighborhood Planalto, São Bernardo do Campo - SP, CEP 09895-400

1. INTRODUCTION AND ACCEPTANCE

Welcome to UQBITZ TECH LTDA, trade name UQBITZ, hereinafter referred to as simply “UQBITZ”, headquartered in the city of São Bernardo do Campo, state of São Paulo, Avenida Dom Jaime de Barros Câmara, no. 795, apartment 92, block A, neighborhood Planalto, CEP 09895-400, registered with CNPJ under no. 08.405.905/0001-53.

These Terms and Conditions of Use (“Terms”) regulate the contracting and provision of all services offered by UQBITZ (the “Services”), as described in section 2 of these Terms, as well as the access and use of websites and digital platforms maintained by the company.

They apply to every person who accesses a website, platform or system operated by UQBITZ (“Users”), and to every individual or legal entity that contracts for any Service (“Clients”), regardless of the contracting channel.

ACCEPTANCE OF THESE TERMS IS REQUIRED TO USE THE WEBSITES AND SERVICES PROVIDED BY UQBITZ. THE CLIENT MUST READ, UNDERSTAND AND ACCEPT ALL PROVISIONS SET FORTH HEREIN, AS WELL AS THE PRIVACY POLICY, BEFORE REGISTERING OR CONTRACTING ANY SERVICE.

These Terms are available at https://uqbitz.com/terms and can be accessed at any time.

If you do not agree to these Terms, please do not continue to use our services. However, we kindly ask you to inform UQBITZ of your possible disagreement so that we can use your reasons to evaluate the future revision of these Terms.

UQBITZ adopts appropriate safeguards, consistent with market best practices, to protect the privacy of Users and Clients. Details regarding Personal Data processing are provided in the Privacy Policy.

These Terms are complemented by the UQBITZ Privacy and Data Protection Policy (“Policy”), prepared in accordance with the Brazilian General Data Protection Law (LGPD), available at: https://uqbitz.com/privacy.

The resources, functionalities and tools made available may be changed or discontinued at the discretion of UQBITZ, according to the procedures and deadlines established in the “Official Communications” section of these Terms.

2. SERVICES OFFERED

The current list of products, features, limits, prices, billing cycles and commercial availability is presented in the public catalog at https://uqbitz.com/pricing, in the ordering dashboard or in a commercial proposal. Only services identified as available for purchase are part of the current offering; features marked as preview, beta, experimental or roadmap are not contractual obligations.

The order, commercial proposal and plan specifications displayed at the time of purchase supplement these Terms. In the event of a conflict, the specific instrument prevails as to scope, price, cycle, resources, term and service level.

2.1. Platform, Hosting and Applications

UQBITZ offers account plans for access to and management of the platform and isolated per-project hosting environments called “Shabti,” intended for websites, WordPress, PHP/OpenLiteSpeed applications, Bun/Node.js, Python, Ruby, Go, Rust and other compatible technologies made available in the catalog.

Each project is provisioned with the processing capacity, memory, storage, transfer, number of environments, domains and other limits corresponding to the contracted plan and Shabti size. Additional resources, such as storage, backups, snapshots, dedicated IP, licenses, managed support or extra capacity, may be purchased when available.

Free or trial plans may have an expiration period, reduced capacity, a platform subdomain and no included SLA or backup. At the end of the stated period, CLIENT must move to a paid plan or export its data before deactivation.

Infrastructure may use Google Cloud, Hetzner, Amazon Web Services (AWS), Cloudflare and Backblaze according to the purpose, region and service architecture. UQBITZ may replace or combine providers without materially reducing the contracted scope.

Infrastructure updates and maintenance will be performed by UQBITZ and its partners. Scheduled maintenance and availability targets will follow section 3 and the terms of the contracted plan.

2.2. Managed Databases

UQBITZ offers managed PostgreSQL, MongoDB, MariaDB and ClickHouse instances according to the engines, sizes and regions available in the catalog.

The service may include provisioning, operational monitoring, credentials, networking, lifecycle operations, backups, restoration and export. Capacity, retention, backup frequency, availability, transfer limit and support depend on the contracted plan or proposal.

CLIENT remains responsible for data modeling, quality, lawfulness and content; application users and credentials; queries, indexes and workloads it runs; and maintaining its own exports consistent with its continuity needs. Restorations replace or recreate data according to the selected operation and may cause temporary unavailability.

Free trials, when offered, will have the duration, capacity and retention stated at the time of purchase and may be terminated at the end of the period if not converted to a paid plan.

2.3. Professional Email

UQBITZ offers two categories of professional email:

1. UQBITZ Email Pro: mailboxes hosted and administered on the platform infrastructure, under plans with their own storage and limits;

1. Google Workspace: licenses resold and administered by UQBITZ, in flexible or commitment models and the SKUs available in the catalog.

The scope may include activation, initial DNS configuration (MX, SPF, DKIM and DMARC), mailbox or license administration and billing intermediation. Message migration, device configuration, training, advanced recovery and extraordinary support may be billed as technical services.

For Google Workspace, availability, features, limits, security of the underlying service and commitment rules are defined by Google. Commitment licenses remain subject to the contracted term and quantities even when CLIENT stops using an account. Flexible models follow the cycle and conditions displayed at purchase.

CLIENT is responsible for message content, lawful use of the service, credential protection, storage management and compliance with applicable UQBITZ and provider policies.

2.4. Domain Registration and Management

UQBITZ offers international domain registration and management services through Enom. For national domains (.br), registration is carried out with Registro.br, with an administrative fee added to the official value.

Ownership

CLIENT is the sole and legitimate owner of the registered domain. UQBITZ acts exclusively as an intermediary in administrative and technical management, not having any rights over the domain.

CLIENT is responsible for the veracity and updating of the domain's registration data (WHOIS), exempting UQBITZ from any responsibility for incorrect or outdated information.

Renewal

Domain renewal is the exclusive responsibility of CLIENT.

CLIENT may choose automatic or manual renewal at the time of contracting or later, upon request.

UQBITZ will send expiration notifications 60 (sixty), 30 (thirty) and 15 (fifteen) days in advance to the registered email. Failure to receive notifications, for any reason, does not exempt CLIENT from responsibility for timely renewal.

It is strongly recommended that the renewal payment be made at least 7 (seven) days before the expiration date, avoiding the risk of losing the domain due to failed bank transactions, compensation delays or systemic unavailability.

Renewal is subject to full payment of the corresponding invoice before the domain's expiration date.

Expiration and loss of domain

Domains not renewed by their expiration date will be subject to the registrar's (Enom or Registro.br) expiration policies, which may include:

1. Immediate suspension of the domain’s operation;

1. Grace period for renewal, when available;

1. Release of the domain for registration by third parties.

Important: Some registrars do not offer a grace period or redemption, and the domain may be permanently lost within up to 10 (ten) days after expiration. UQBITZ has no control over these policies and does not guarantee the possibility of recovery.

UQBITZ is not responsible for domains expired due to non-payment, nor for domains registered by third parties after release.

Where recovery is technically possible, registrar fees will be passed through in full to CLIENT, together with the amount corresponding to the time spent by UQBITZ under the current TimeBank price list.

Transfer to another registrar

CLIENT may request the transfer of the domain to another registrar, provided that:

1. The domain is active and not expired;

1. There are no outstanding debts related to the domain;

1. The domain is not in a lock period (60 days after registration or last transfer, according to ICANN rules);

1. The request must be made at least 30 (thirty) days before the domain's expiration date.

Attention: Transfers requested with less than 30 days to due date may be refused or technically made impossible by the registrar. In these cases, you will need to renew the domain before transferring it.

Upon request, UQBITZ will provide the authorization code (EPP/Auth Code) necessary for the transfer. The deadline for providing the code varies from 5 (five) to 15 (fifteen) business days, depending on the registrar and domain extension.

The transfer of the domain to another registrar does not generate the right to a refund of amounts already paid.

Domain disputes

Any disputes related to ownership or use of the domain will be resolved directly between CLIENT and third parties, in accordance with the applicable dispute resolution policies (UDRP for international domains, SACI-Adm for .br domains).

UQBITZ will collaborate in providing information when requested by the competent authority or by CLIENT, for the purpose of defending its rights.

2.5. TimeBank and Technical Services

UQBITZ offers on-demand technical services through TimeBank, a one-off quotation or a project proposal. Activities may include web development, design and UX, DevOps, consulting, bug and incident resolution, API integration, database migration, code review, contact forms, website maintenance and other services approved by the parties.

Engagement models

1. One-off TimeBank: hours purchased for a specific request, without automatic renewal, according to the approved quotation;

1. Recurring TimeBank: a monthly Starter, Growth, Enterprise or equivalent current tier, with a minimum or estimated number of hours and the corresponding hourly rate;

1. Fixed-price service or project: an amount defined in advance for a specified scope, assumptions and deliverables.

Billing and price list

Services are billed according to recorded time, the contracted tier or the approved fixed price. The current catalog may apply different hourly rates based on volume, specialty, priority, working hours or the nature of the request. Negotiated terms recorded in a proposal, order or contract prevail for that engagement.

CLIENT may track usage through a report, ticket, dashboard or other record made available by UQBITZ. Minimum time increments, validity, balance, overages, recurrence and any commitment are those disclosed at purchase.

Service Request

Requests must be sent through official communication channels (service system or email). UQBITZ will evaluate each request and, when necessary, provide estimated time before execution.

Services that require the acquisition of third-party resources (plugins, licenses, APIs, etc.) will have the costs previously informed to CLIENT for approval.

General conditions

1. One-off TimeBank has no minimum commitment unless expressly stated in the quotation;

1. Recurring plans only have a minimum commitment when expressly stated in the order, proposal or contract;

1. Unused hours, rollover, expiration, transfer and refund follow the rules displayed at purchase;

1. Material changes to recurring tiers or conditions will be communicated under the Official Communications section;

1. Third-party resources, licenses, plugins, APIs, travel and expenses are not included in the value of the hours unless expressly stated.

Priority order

Critical security or production availability requests may take priority over ordinary work. Other requests will be handled according to the support level, agreed priority, team availability and order of receipt.

2.6. Development, Projects and Migrations

UQBITZ develops and maintains websites, online stores, web applications, landing pages, integrations and custom digital solutions. It may also perform assisted migrations of hosting, WordPress, cPanel, email, databases and applications, subject to technical review and an approved proposal.

Engagement models

Services may be purchased at a fixed price, through TimeBank or under another model expressly provided for in the proposal. Scope, deliverables, assumptions, schedule, environments, acceptance criteria, ownership of materials and payment terms will be defined in the specific instrument.

Unless otherwise stated, fixed-price work may require a down payment to begin and the balance at the agreed milestones. Scope changes, undisclosed dependencies, licenses and third-party services require new approval.

Execution and CLIENT collaboration

CLIENT must provide the materials, access, credentials, decisions and approvals needed for the work. Delays caused by these dependencies may change the schedule. UQBITZ may use development or staging environments before publication when appropriate.

CLIENT will have 10 (ten) business days to validate each delivery or stage unless the proposal provides a different period. A lack of response may be treated as acceptance of the stage after a validation request is sent through an official channel.

Migrations

Before a migration, UQBITZ may require access to the source environment, an inventory, a maintenance window, destination capacity and a valid backup. Compatibility and timing depend on the data volume, source-provider limitations, credentials supplied and platform differences.

UQBITZ does not guarantee complete migration of proprietary settings, licenses, unrecoverable passwords, corrupted data or incompatible components. The source environment must not be canceled until CLIENT has validated and accepted the destination.

Inactivity and project abandonment

If CLIENT fails to respond to requests necessary for the project, UQBITZ will make up to 3 (three) contact attempts through official channels. If no response is received for 90 (ninety) calendar days after the last attempt, the project may be closed in its current state, with billing for work performed and no refund for completed stages.

Content, materials and acceptance

CLIENT warrants that it has the necessary rights to all text, images, trademarks, data and other materials it provides, and remains responsible for published content and the lawfulness of its business. Delivery and publication may be subject to approval and payment of all amounts due.

Additional requests, corrections after acceptance or issues caused by changes made by CLIENT or third parties may be handled under a new quotation or TimeBank.

2.7. Intellectual Property in Development Projects

This section applies to website, online store, web app, newsletter, landing page and other development projects contracted under a fixed-price quotation or TimeBank.

Ownership and transfer

Delivery of the project to CLIENT will only occur after full payment of all amounts due.

Until full payment, all rights to the code, layout, design and other materials produced remain with UQBITZ.

Upon full payment, CLIENT receives:

1. Perpetual, non-exclusive and non-transferable license to use the developed project;

1. Full administrative access to the website or application;

1. Files and deliveries according to the project modality (detailed below);

1. Original design files, when produced by a designer hired by UQBITZ.

Delivery modalities depending on project type

WordPress with visual builders (Elementor and similar): The project is delivered published in the production environment. The models, templates and configurations are stored on the website itself, and there is no separate source code for delivery.

WordPress with custom theme: The source code is maintained in UQBITZ's private repository (GitHub). Upon request, CLIENT will receive full project ZIP file and/or theme ZIP file for installation.

Specific projects (web apps, systems, customized stores): The source code is maintained in a private UQBITZ repository (GitHub). Delivery can be carried out in the following ways, according to CLIENT's technical profile:

1. Source code ZIP file;

1. Granting access to the GitHub repository; or

1. Transfer of GitHub repository ownership.

Intellectual property of the code

The source code, algorithms, technical solutions, components and libraries developed by UQBITZ remain the exclusive property of UQBITZ, regardless of the project in which they were used.

CLIENT receives a usage license as described above, but does not acquire ownership of the code itself, and UQBITZ may reuse solutions, techniques and components in other projects.

The design, idea and specific business rules of the project belong to CLIENT.

Third-party software and resources

The following are not owned by UQBITZ or transferred to CLIENT:

1. Third-party software used in the project (WordPress, WooCommerce, plugins, libraries), which remain subject to their respective licenses;

1. Licensed stock images, fonts, and assets licensed under the terms of the original provider.

Retention due to default

In the event of default directly related to the project or contracted milestone, UQBITZ reserves the right to:

1. Suspend access to project environments that remain under UQBITZ's management;

1. Withhold the still-pending delivery of files, source code and access credentials;

1. Postpone publication or migration of the project to a production environment until the default is cured.

File storage

UQBITZ will maintain project files for a minimum period of 12 (twelve) months after final delivery.

For CLIENTS with active services, such as hosting, maintenance or TimeBank, files will be retained for the duration of the contractual relationship.

After the above deadlines, there is no guarantee of availability of the original files.

Credits and portfolio

CLIENT authorizes UQBITZ to:

1. Include discreet credit in the website footer (“coded by UQBITZ” or similar), with a link to the UQBITZ website;

1. Use the project for portfolio purposes, institutional dissemination and demonstration of technical capacity.

If CLIENT does not wish the inclusion of credits or disclosure in the portfolio, it must expressly express its opinion at the time of contracting or during the development of the project.

Exclusivity clause

UQBITZ is not prevented from developing projects for companies in the same segment as CLIENT, except through a specific exclusivity agreement signed separately, with its own conditions and validity.

Post-delivery responsibility

After delivery and acceptance of the project, CLIENT becomes responsible for:

1. Content published on the website;

1. Updates and modifications carried out by yourself or third parties;

1. Maintenance and updating of third-party software (WordPress, plugins, etc.);

1. Security of access credentials.

UQBITZ is not responsible for problems arising from:

1. Installation of plugins, themes or extensions not carried out by UQBITZ;

1. Changes to the source code made without the participation of UQBITZ;

1. Lack of software updates;

1. Hacks or compromises resulting from weak or shared passwords.

Corrections required because of the situations above will be quoted separately under the current TimeBank price list.

Termination during the project

In the event of contractual termination during the execution of the project, the provisions of the Contract Termination clause apply: the work actually carried out will be invoiced, and the delivery of partial work is conditioned on full payment of the amounts due.

3. SERVICE LEVEL (SLA)

The availability target for each eligible Service is the target presented in the plan, order or proposal at the time of purchase. Free or trial plans may have no SLA. When a target applies, it is calculated over the monthly cycle of the respective Service and does not extend to other Services purchased.

Published levels may vary by plan and architecture. Purchasing a higher plan does not change the SLA of third-party services such as Google Workspace, domains or licenses, which remain subject to the relevant provider's terms.

Exclusions from availability calculation

• Scheduled maintenance, which will be communicated at least 24 (twenty-four) hours in advance and preferably carried out at times of lower impact;

• Unavailability resulting from failures in infrastructure providers and services (Google Cloud, Hetzner, AWS, Cloudflare or Backblaze) that exceed the respective contracted SLAs;

• Interruptions caused by denial of service attacks (DDoS) or other security incidents;

• Failures arising from actions or omissions by CLIENT or third parties authorized by it;

• Unavailability or limitations occurring during a valid suspension for non-payment or violation of the Acceptable Use Policy, between the effective suspension date and reactivation;

• Cases of force majeure as defined in these Terms.

UQBITZ does not offer credits or financial compensation for unavailability unless expressly provided in the plan or proposal, and its responsibility is limited to restoring the service in the shortest possible time.

CLIENT may track availability through the means made available by UQBITZ. If an eligible Service remains below the contracted target for 3 (three) consecutive months, CLIENT may terminate it without a UQBITZ penalty upon 30 (thirty) days' prior notice, without releasing irreducible financial commitments made to third parties.

4. ACCEPTABLE USE POLICY

This Acceptable Use Policy (“AUP”) establishes the rules for using all Services provided by UQBITZ, with emphasis on hosting, servers and infrastructure services. Failure to comply with this policy may result in suspension or termination of services, depending on the severity of the infraction.

This AUP also applies to email, automation, forms, integrations and campaigns that UQBITZ may configure or develop.

Prohibited content

CLIENT is prohibited from using UQBITZ services to store, distribute, transmit or make available:

1. Content that violates applicable Brazilian or international legislation;

1. Material that infringes the copyrights, trademarks or intellectual property of third parties, including piracy of software, music, films, books or any other protected content;

1. Pornographic, erotic or explicit sexual content;

1. Material exploiting, abusing or sexualizing minors, in any form;

1. Content that promotes discrimination, hatred or violence against any individual or group based on race, ethnicity, religion, gender, sexual orientation, national origin or disability;

1. Malware, viruses, trojans, ransomware, spyware or any malicious code;

1. Phishing pages, fraudulent websites or content intended to deceive users;

1. Content that is defamatory, slanderous or that violates the honor and image of third parties;

1. Material related to illegal activities, including drug trafficking, weapons, smuggling or unauthorized gambling;

1. Personal data of third parties obtained unlawfully or in violation of LGPD.

Prohibited activities

CLIENT is prohibited from using UQBITZ services to:

1. Carry out or facilitate cyber attacks against third parties, including denial of service attacks (DDoS), intrusions, vulnerability scans or unauthorized access attempts;

1. Send spam, unsolicited mass messages or carry out any form of email abuse, including without valid consent or without an opt-out mechanism where required;

1. Mining cryptocurrencies or carrying out similar computationally intensive processes;

1. Perform services that compromise the stability, security or performance of the shared infrastructure;

1. Consume resources (CPU, memory, bandwidth, storage) in an excessive way that harms other clients in a shared environment;

1. Resell, sublicense or redistribute the contracted services without prior and express authorization from UQBITZ;

1. Host open proxies, public IRC servers, or services that facilitate anonymization for illicit purposes;

1. Circumvent or attempt to circumvent limits, quotas or technical restrictions imposed by UQBITZ;

1. Forge headers, identifiers or any information that hides the origin of content or communications.

Responsibility for content

CLIENT is solely responsible for all content stored, published or transmitted through the contracted services, including content inserted by third parties authorized by CLIENT.

UQBITZ does not pre-monitor hosted content, but reserves the right to take action when it becomes aware of violations of this policy.

Procedures in case of violation

Minor violations

When identifying a violation that does not pose an immediate risk to the infrastructure or third parties, UQBITZ will notify CLIENT, which will have a period of 48 (forty-eight) hours to cease the irregularity. If there is no regularization within the deadline, services may be suspended until correction.

Serious or immediate risk violations

UQBITZ may immediately suspend services, without prior notification, in the following situations:

1. Content that involves exploitation of minors;

1. Ongoing cyber attacks originating from CLIENT infrastructure;

1. Presence of malware, phishing or malicious code that poses a risk to third parties;

1. Activities that compromise the stability or security of UQBITZ systems;

1. Judicial determination or competent authority;

1. Any activity that exposes UQBITZ to legal liability.

Preventive suspension does not exempt CLIENT from paying for services during the suspended period, unless it is found that the violation did not occur.

Repeat violations

Repeated violations of this policy, even if minor, may result in immediate termination of services, without the right to a refund.

Reports of abuse

Reports of violations of this policy by third parties can be forwarded to [email protected] and will be analyzed in the shortest possible time.

5. BILLING, PAYMENTS, MONETARY CORRECTION AND SERVICE ADJUSTMENTS

Payment due date and confirmation

The applicable due date will be the date stated on the invoice and in CLIENT's dashboard. When necessary, the invoice will identify the applicable time or time zone.

For monthly recurring services, the due date will be calculated based on the billing day configured for the organization and will generally provide at least three calendar days between issuance and the due date. One-off invoices, adjustments, onboarding charges, cancellation charges or annual periods may have a specific payment term, as stated on the invoice.

A payment will be considered timely when the transaction has been effectively completed by the due date, according to the date and time reported by the applicable payment processor.

Scheduling a transaction, issuing a payment slip, generating a Pix code, presenting proof of a pending transaction or merely attempting a payment does not constitute settlement.

An invoice will be marked as paid after confirmation by the processor and full settlement of the outstanding balance, taking valid payments and credits into account. Partial payments will reduce the invoice balance but will not prevent the conditions applicable to the remaining amount from taking effect.

When a payment is effectively made on time but confirmation is received later due to operational processing by the payment processor or financial institution, the effective transaction date reported by the processor will be used to determine timeliness. Reactivation, release or renewal of services may, however, depend on UQBITZ receiving payment confirmation.

Billing notices and collection attempts

UQBITZ may send payment due reminders and delinquency notices by email, through CLIENT's dashboard and through other financial communication channels configured for the organization.

As a general rule, the standard communication schedule provides for:

1. A reminder on the due date;

1. A first overdue notice approximately three days after the due date; and

1. A second overdue notice approximately seven days after the due date.

When an invoice relates to a service subject to automatic suspension, the second notice will state the scheduled suspension date whenever technically available. Invoices for services that are not subject to automatic suspension may receive the same reminders without a suspension date.

CLIENT may configure additional reminders before the due date when this feature is available in the dashboard.

When CLIENT selects and authorizes a recurring payment method, such as a saved card, UQBITZ may make the first collection attempt on the due date or within the preceding 24 hours. If the charge is declined, UQBITZ may make one additional attempt, generally approximately three days later.

UQBITZ will communicate a declined charge and may request that CLIENT update the card or select another payment method. Automatic collection attempts do not release CLIENT from the responsibility to monitor invoices and ensure timely payment.

Financial communications will be sent to the billing email stated on the invoice, to the persons configured to receive them or to the email registered for the organization, and may also be made available in the dashboard.

CLIENT must keep its contact information current and monitor the invoices available in the dashboard. Failure to read or receive a reminder due to an outdated address, full mailbox, spam filter, recipient configuration or any other circumstance beyond UQBITZ's control does not change the due date or extinguish the payment obligation.

Collection notices will be made in an informative and respectful manner, without exposing, threatening or embarrassing CLIENT.

Late-payment charges

An invoice paid in full within the three calendar days following its due date will be exempt from late-payment penalties and default interest.

The grace period in this clause does not change the original due date, prevent delinquency notices from being sent or modify the suspension or termination periods applicable to the service.

If an invoice remains wholly or partially outstanding after the grace period, UQBITZ may add the following amounts to the remaining principal balance:

1. A one-time late-payment penalty of 2% (two percent), subject, when applicable, to the limit established by article 52, paragraph 1, of Brazilian Law No. 8,078/1990 (Consumer Protection Code); and

1. Simple default interest of 1% (one percent) per month, calculated proportionally at 0.033% (thirty-three thousandths of one percent) per day of delay.

The interest rate is agreed under these Terms and will comply with the rules applicable to default under articles 389, 395 and 404 of Brazilian Law No. 10,406/2002 (Civil Code), as subsequently amended.

If the grace period is exceeded, interest will be calculated from the first day following the due date until effective settlement. Interest will not be compounded, and no interest will accrue on the penalty or on previously calculated interest.

Partial payments and valid credits will reduce the charge calculation base from the date on which they are confirmed. Calculations will be rounded to the smallest unit of the invoice currency.

UQBITZ will not charge a general administrative fee for issuing notices or internally processing delinquency. Extraordinary third-party costs may only be passed through when actually incurred, legally permitted and disclosed in advance in the applicable instrument.

Any waiver, reduction or negotiation of these charges by UQBITZ will be a discretionary concession and will not constitute a permanent amendment to these Terms or a waiver of the rule for other invoices.

Suspension for non-payment

If an invoice linked to an eligible recurring Service remains overdue and unpaid, UQBITZ may automatically suspend only the Services directly related to that charge after the period stated in the order, invoice, dashboard or financial notice. The standard schedule provides for suspension 30 (thirty) calendar days after the due date, although a Service-specific period may apply when disclosed to CLIENT.

Automatic suspension will only apply when the overdue and currently payable balance is at least BRL 10.00 (ten Brazilian reais), after confirmed payments and valid credits are taken into account. Partial payments that reduce the balance below this threshold will prevent automatic suspension based on that invoice while this condition remains.

Depending on the purchase and the link recorded in the invoice, this flow applies to hosting and application Services, managed databases, Google Workspace, UQBITZ Email, custom recurring Services and additional computing capacity. Manual invoices, TimeBank and domain registration or renewal do not trigger this automatic flow and remain subject to the specific conditions of the applicable Service, order or provider.

Until the effective suspension date, the Service will continue to be provided and billed according to its current cycle, and a new invoice for a later period may be issued. From suspension onward, ordinary recurring billing for periods beginning thereafter will stop, without releasing past-due amounts, charges, consumed usage, final invoices, taxes or irreducible commitments made to suppliers.

Depending on the nature and technical capabilities of the Service, suspension may restrict its operation, access, new deployments, support, renewal, administration or associated resources. Any temporary technical availability after the suspension date is merely operational tolerance and does not constitute a waiver of suspension or a guarantee of availability.

Suspension for non-payment does not entail immediate deletion of data. Retention, export and eventual deletion will follow the specific provisions of these Terms. The period between suspension and reactivation will not be included in availability or SLA credit calculations.

Termination after prolonged non-payment

If the debt that caused suspension remains payable, UQBITZ may commercially terminate only the Services directly linked to that charge after the period stated in the order, invoice, dashboard or financial notice. Under the standard schedule, milestones are counted from the invoice due date: suspension after 30 (thirty) calendar days, first termination notice after 60 (sixty) days, final notice after 75 (seventy-five) days and termination after 90 (ninety) days. For invoices subject to a transition rule, these milestones may be counted from the dunning anchor recorded in the system. Periods may vary by Service type when the applicable configuration is disclosed to CLIENT in advance.

The standard schedule provides for two dedicated notices: the first stating that termination and deletion are planned in 30 (thirty) days, and the final notice stating that they are planned in 15 (fifteen) days. Under any configuration, the final notice will be sent at least 15 (fifteen) calendar days in advance, state the planned effective date and provide payment and export instructions. If processing occurs after the configured milestone, the effective date will be extended to preserve the full minimum notice period.

While an open or under-review dispute or chargeback is linked directly to the invoice or to one of its payments, the invoice will be excluded from automated notice and termination processing. After resolution, the flow may resume according to the amount then payable, but an expired or materially outdated final notice will not authorize immediate termination: a new notice preserving the full minimum lead time will be issued when necessary.

Confirmation of full settlement before the effective date will prevent termination based on that charge, provided no other debt independently makes the same Service eligible for termination.

Automatic termination will also observe the BRL 10.00 (ten Brazilian reais) threshold established for suspension. If confirmed payments or valid credits reduce the payable balance below that amount, the Service will not be automatically terminated based on that invoice while this condition remains.

CLIENT must export required data before the stated effective date. Termination may start irreversible actions, including secure data deletion, destruction of managed databases and cancellation or deprovisioning of provider-maintained resources, with no guarantee of subsequent recovery. Hosting, applications, UQBITZ Email, custom Services and computing capacity without a proven automatic routine will be routed to service-specific operational processing; commercial termination does not represent that immediate technical deletion has occurred.

Manual invoices, TimeBank and domain registration or renewal remain outside this automatic termination flow. Invoices issued before the schedule became operational or kept outside the automated flow will follow the conditions and periods stated in the applicable order, invoice, dashboard or financial notice, without retroactive application of automatic termination. Past-due amounts, charges, consumed usage, taxes, irreducible commitments and financial or tax records are not discharged by Service termination.

Reactivation after regularization

After the invoice that caused the suspension has been fully settled and the payment processor has confirmed the payment, UQBITZ will automatically begin reactivating the Services directly linked to that charge. Reactivation may also occur under a formal regularization agreement expressly accepted by UQBITZ, subject to the limits and dates stated in that agreement.

Payment of one invoice will not reactivate Services linked exclusively to another charge. If another invoice for the same Service independently meets the suspension conditions under these Terms — including the applicable period and minimum outstanding balance — the Service may remain suspended until that debt is regularized.

UQBITZ will not impose an artificial waiting period or charge a general administrative reactivation fee. Restoration will begin after payment confirmation and will be completed as soon as technically possible. Services that depend on providers, infrastructure startup, integrity verification, health checks, DNS propagation or an equivalent procedure may require additional time, which will be communicated or updated through the available channels when relevant.

Payment does not override a suspension imposed for a reason other than non-payment, such as a violation of the Acceptable Use Policy, a security risk, a legal order, a preventive infrastructure measure or a valid administrative decision. In such cases, reactivation will also depend on resolving the corresponding cause.

When suspension has stopped ordinary recurring billing, a new billing period will begin on the applicable effective commercial or technical reactivation date, without retroactive charges for ordinary recurring fees relating to the period during which the Service remained suspended. Past-due amounts, charges, actual consumed usage, taxes, final invoices and previously disclosed irreducible third-party commitments remain payable.

After reactivation is completed, UQBITZ may send confirmation by email, through the dashboard or through another registered channel. A processing or reactivation-request message does not constitute confirmation of technical completion when the Service depends on an additional step.

Annual adjustment

All services offered by UQBITZ are subject to annual adjustment, applied in January of each year, regardless of the start date of the contract. Invoices issued from February onwards will already reflect the adjusted values.

The adjustment index will preferably be the IGPM/FGV accumulated in the 12 (twelve) months prior to the application date. In the event of extinction, unavailability or distortion of the IGPM/FGV, it will be used, in this order: IPCA/IBGE, INPC/IBGE or Savings income.

CLIENT will be notified of the adjustment at least 30 (thirty) days in advance, in accordance with the procedures in the “Official Communications” section.

Adjustment of services dependent on third parties

Services whose cost depends on third-party providers or partners (hosting on third-party infrastructure, licenses, domains, professional email, among others) may be readjusted at any time to reflect changes in the prices charged by the respective suppliers.

In these cases, CLIENT will be notified at least 15 (fifteen) days in advance, indicating the new value and the reason for the adjustment.

TimeBank tariff adjustment

Recurring TimeBank contracts priced below the current tariff floor may be adjusted, in addition to the annual adjustment, with prior notice and subject to the terms of the order, proposal or contract.

CLIENT Disagreement

If CLIENT does not agree with the adjustment applied, it may terminate the contract in accordance with the Contract Termination clause, without imposing a fine, as long as it manifests itself within 30 (thirty) days of notification of the adjustment. Until the effective date of termination, the adjusted values ​​will prevail.

6. REGISTRATION, ACCESS AND USE

Capacity to contract

The services offered by UQBITZ are only available to people who have full capacity to contract. Therefore, minors under the age of 18 or those affected by other disabilities listed in articles 3.º and 4.º of the Brazilian Civil Code cannot register, unless they are duly represented or assisted.

Register

In general, access to UQBITZ websites and platforms is free for all Users and does not require prior registration or registration.

However, to contract any Service, CLIENT must register.

TimeBank, development, migration and other custom services require review or a proposal. Other services may be purchased directly through the available channels when enabled.

When an account is created, UQBITZ requests a name, email address, password, language preference and the applicable legal consents. Depending on the Service and payment method, additional data about CLIENT or its organization may be required, such as legal or personal name, trade name, CPF or CNPJ, address, telephone number, billing email and contacts required for domain registration.

Card data is collected and tokenized by secure components of the payment processor, such as Mercado Pago or Stripe, according to the selected method. UQBITZ receives only the identifiers and partial data needed for billing, reconciliation and support, and does not request a bank password.

The information provided at the time of registration must be true, complete and remain up to date. UQBITZ will not be responsible for any result or loss resulting from false personal information or failure to update it.

UQBITZ may check the veracity of a CLIENT's registration data at any time. If it is found that there is incorrect or untrue data among them, or if CLIENT steals or refuses to send the required documents, UQBITZ may block CLIENT's profile until the irregularity is remedied.

CLIENT accesses your account through login and password, committing not to inform third parties of this data, being fully responsible for the use made of it.

Use of services

CLIENT declares, acknowledges and agrees that any and all actions taken during the use of the Services will be its exclusive and full responsibility, and will exempt and indemnify UQBITZ from any claims, losses, losses and damages caused as a result of such actions or manifestations.

7. PRIVACY

UQBITZ respects the personality and privacy rights of its Users and Clients and processes personal data in accordance with the Brazilian General Data Protection Law (Law No. 13.709/2018) and other applicable legislation.

The processing of personal data by UQBITZ is governed by the Privacy and Personal Data Protection Policy, available at: https://uqbitz.com/privacy.

Information on the use of cookies and tracking technologies is described in the Cookies Policy, available at: https://uqbitz.com/cookies.

For questions related to privacy and data protection, CLIENT may contact the Person in Charge of Personal Data Processing (DPO) via email: [email protected].

8. ACCESS AND USE OF INFORMATION BY THIRD PARTIES

Client Information, Website Information and Access Device Information may be accessed, processed, reproduced, edited, translated, uploaded, downloaded, adapted and incorporated into new systems, applications and software by third parties duly authorized by UQBITZ, located or headquartered in Brazil or abroad, for the purposes stated in these Terms and the Privacy Policy.

Furthermore, for technical and operational reasons, information may be stored in facilities, data centers and servers owned or operated by Service Providers, located or based in Brazil or abroad.

The aforementioned Service Providers are subject to and subject to rules, obligations and duties of confidentiality, secrecy and protection of the privacy of data and information, consistent with the provisions of the Privacy Policy, without prejudice to any other applicable legislation.

9. DATA PORTABILITY AND EXPORT

CLIENT has the right to obtain a copy of its data at any time, in accordance with the Brazilian General Data Protection Law (LGPD) and the conditions established in this section.

Self-service

For most services, CLIENT can export your data directly, without needing to request UQBITZ:

1. Hosting and applications: files, backups and databases through export features made available in the dashboard, tools compatible with the technology or technical assistance;

1. Professional email (Google Workspace): Export carried out by CLIENT himself through the Google Takeout tool (takeout.google.com);

1. Managed databases: export or backup in the formats and operations compatible with the contracted engine;

1. UQBITZ Email Pro: export through a protocol, client or format supported by the service.

Export Request

For services or configurations that do not have a self-service tool, or when CLIENT requires technical assistance, the export may be requested from UQBITZ.

The request must be sent via ticket in the customer service system or by email, specifying:

1. Service(s) and data you want to export;

1. Desired format, if preferred;

1. Reason for the request, when applicable.

UQBITZ will respond to the request within up to 10 (ten) business days, providing the data in a market standard format suitable for each type of content.

Export formats

The data will be made available in market standard formats, including, as applicable:

1. Site files: ZIP format;

1. Database: SQL format;

1. Hosting backup: a file or format compatible with the technology used;

1. Emails: a format or protocol defined by the contracted service;

1. Other structured data: CSV, JSON or another technically available format.

Costs

Exports carried out by CLIENT via self-service tools are free and unlimited.

Export requests that require technical assistance or manual work from the UQBITZ team will be charged according to the current TimeBank price list.

Limitations

UQBITZ will provide the data in its custody and control. Not included in export:

1. Data stored exclusively in third-party services (Google, AWS, Backblaze, among others), whose export must be requested directly from the provider;

1. Server-specific configurations that are not portable;

1. Software, plugins or themes licensed from third parties, which remain subject to their respective licenses;

1. Data already deleted according to retention policies.

Export at the end of the contract

For an ordinary scheduled cancellation, CLIENT must complete export by the stated effective date. For termination due to non-payment, the dedicated notices constitute the export window, and export must be completed before the effective date stated in the final notice. No additional recovery is guaranteed after that date, particularly when provider deprovisioning or secure storage destruction applies.

When the account holder requests full deletion of the account or organization through the dedicated dashboard flow, UQBITZ will maintain the existing 30 (thirty)-day operational recovery or export window before final purge, unless a legal obligation, authority order or security situation requires different handling.

10. LIMITATION OF LIABILITY

UQBITZ will not be liable for any indirect, incidental, special, consequential or punitive damages, including, but not limited to:

1. Loss of profits or loss of revenue;

1. Loss of data, when CLIENT does not maintain its own backup copies;

1. Business interruption;

1. Damage to reputation or image;

1. Losses arising from acts of third parties, including cyber attacks;

1. Expectations of commercial results not achieved.

In any case, UQBITZ's total liability, regardless of the basis of the claim, will be limited to the amount actually paid by CLIENT in the 12 (twelve) months prior to the event that gave rise to the claim, considering exclusively the service directly related to the incident.

For the purposes of this clause, the services are considered independent of each other, so that any failure in one service does not affect or communicate with the other contracted services.

CLIENT recognizes that the values ​​practiced by UQBITZ are compatible with the limitations of liability established here, and that the absence of such limitations would imply significantly higher prices.

CLIENT must notify UQBITZ of any failure, disputed charge, unavailability or other relevant event as soon as CLIENT becomes aware of it, providing the information reasonably necessary for investigation and preservation of evidence.

Late notice may impair technical investigation or recovery of records subject to ordinary retention, but it does not waive rights or shorten any applicable statutory complaint, limitation or prescription period, particularly where a consumer relationship exists.

The limitations set out in this clause do not apply in cases of proven intent or gross negligence, or when the limitation is prohibited by law.

11. CONTRACTUAL TERMINATION

Termination by CLIENT

CLIENT may request termination of the Services at any time through the customer management system or by written communication to [email protected]. The request must be submitted by the account owner or an authorized person and will be confirmed with the affected Services and effective termination date.

Merely ceasing use, removing applications, not accessing the account, or failing to pay does not constitute a cancellation request. A properly recorded request prevents renewals after its effective date even when amounts remain outstanding, without discharging past-due invoices, usage already incurred, applicable charges, or other obligations already accrued.

Cancellation of one Service does not automatically cancel other independent Services in the same organization, unless a technical or commercial dependency has been expressly disclosed.

Right of withdrawal

When an electronic purchase constitutes a consumer relationship and the statutory right of withdrawal applies, the consumer may exercise it within 7 (seven) days, calculated in accordance with article 49 of Brazilian Law No. 8,078/1990, without charge and with reimbursement of amounts paid as required by law.

The right of withdrawal is distinct from ordinary cancellation. This clause does not limit mandatory rights to reimbursement, re-performance, price reduction, or other remedies resulting from defects, failure to honor the offer, or applicable law.

Refunds, reversals, credits and payment disputes

Request and review

Refund, reversal or credit requests may be submitted through the dashboard, when that feature is available, or by email to [email protected]. Whenever possible, the request should identify the organization, invoice or payment, amount, date and reason.

UQBITZ may request additional information reasonably necessary to verify identity, purchase, payment and the circumstances asserted, without imposing disproportionate requirements or unjustifiably delaying the review. Receipt will be acknowledged through the same channel.

When an electronic purchase constitutes a consumer relationship, the request will be answered within the applicable statutory period and, in cases covered by Brazilian Decree No. 7,962/2013, within up to 5 (five) days, without prejudice to any shorter period required by law.

Grounds for reimbursement

A full or partial reimbursement, reversal or credit may be granted, as applicable:

1. Upon valid exercise of the right of withdrawal;

1. For a duplicate or incorrect charge, or a payment with no corresponding obligation;

1. For proven service failure, failure to honor the offer, or application of a mandatory remedy;

1. Under an SLA credit or expressly contracted commercial condition;

1. When UQBITZ terminates the Service and cannot complete the paid period;

1. With UQBITZ's express commercial authorization; or

1. In any other case provided by applicable law.

Mandatory reimbursement cannot be excluded by the contracted plan, a provider rule or an internal policy.

Difference between refund, reversal, credit and dispute

For purposes of these Terms:

1. Refund means returning an amount already paid;

1. Reversal means reversing the entry or transaction through the payment method;

1. Credit means an amount recognized for offset against a current or future invoice, when accepted by CLIENT and permitted by law; and

1. Dispute or chargeback means a proceeding initiated with a bank, card network, acquirer or payment provider to challenge a transaction.

UQBITZ will inform the approved method and its effects on invoices, payments, credits, tax documents and Services.

Method and timing of return

Whenever technically possible, the return will be submitted to the original payment method. When that is not possible, a lawful and secure alternative may be used after validating identity and the required information.

After approval, UQBITZ will submit the return instruction without unjustified delay. Actual availability of the funds may depend on the bank, card network, acquirer, Mercado Pago, Stripe or another responsible intermediary.

This operational dependency does not limit mandatory rights. Exercise of the right of withdrawal will follow the procedures and effects required by law.

Fees charged directly by CLIENT's financial institution are outside UQBITZ's control. UQBITZ will not deduct its own reimbursement fees when the return is legally mandatory.

Full or partial refund and cancellation

A partial refund only reduces the reconciled amount and does not automatically cancel the Service.

A full refund also does not automatically cancel the Service unless it results from withdrawal, termination, inability to continue, or a decision that requires termination.

Approval may require adjustments to the invoice, payment, credits and related tax documents. A refund request does not replace a cancellation request for an active Service or its future renewals; where applicable, CLIENT must also request cancellation.

Disputes and chargebacks

Upon receiving a dispute, UQBITZ may provide the payment provider with evidence necessary for review, including purchase, acceptance, invoice, payment, delivery, access and use of the Service, limited to what is necessary and processed in accordance with the Privacy Policy and applicable law.

Opening a dispute:

1. Does not constitute cancellation of the Service;

1. Does not discharge independent charges, usage already incurred or obligations not covered by the disputed amount;

1. Does not constitute a final determination of the validity of the contractual obligation; and

1. Does not, by itself, authorize irreversible termination of Services while the review remains formally open and the dispute is identified in UQBITZ's systems.

Independent and undisputed amounts remain payable on their respective dates.

If the dispute is resolved in UQBITZ's favor, the payment will be retained or restored in reconciliation, without a new charge for the same amount.

If the dispute is resolved by returning the amount to CLIENT or the paying institution, UQBITZ will make the appropriate financial, tax and Service record adjustments. Any contractual balance that remains lawfully due after reconciliation may become payable again, without duplication, upon notice to CLIENT and subsequent application of the ordinary collection schedule.

Dispute costs charged by the processor will not be automatically passed on to CLIENT. Any pass-through requires a valid legal or contractual basis, applicable prior disclosure and proof of the amount.

Prevention of duplication

UQBITZ will reconcile refunds, reversals, credits and chargebacks related to the same payment to prevent duplicate returns or charges.

If provider confirmation arrives after a credit, reversal or refund has already been granted for the same event, the records will be adjusted to the amount actually moved, preserving mandatory rights and preventing unjust enrichment by either party.

Effects of cancellation on prepaid services

Unless immediate termination is expressly requested or a Service-specific rule applies, cancellation of prepaid Services will be scheduled for the end of the paid period. The Service will remain available until that date, will not renew for a later period, and the request may be reversed through the dashboard before it becomes effective.

Ordinary cancellation after the statutory withdrawal period does not entitle CLIENT to a pro-rata refund for the remaining period, except where required by law, included in a specific offer, resulting from a proven service failure, or expressly authorized by UQBITZ.

CLIENT may request immediate termination. Outside mandatory reimbursement cases, early termination does not generate a pro-rata refund and may initiate irreversible technical actions. Provider or technical processing may require additional time, without creating a new recurring charge for a period after the effective date.

Effects of cancellation on usage-based or later-billed services

For Services billed by consumption, excess use, or after the service period, cancellation stops future renewals on its effective date and may generate a final invoice for usage, overages, taxes, charges, and commitments accrued through that date.

Minimum commitment

A commitment, fee, or residual amount applies only when expressly disclosed in the order, proposal, or contract before purchase. Irreducible commitments made to suppliers, including committed Google Workspace licenses, remain payable for the contracted term and quantity even if access is terminated earlier.

Termination by UQBITZ

UQBITZ may terminate the services, upon prior notice of 30 (thirty) days, in the following cases:

1. Discontinuation of the contracted service;

1. Closure of UQBITZ activities;

1. Administrative convenience, ensuring completion of the paid period or, when continuation is not possible, a pro-rata refund for the unused period.

Termination for non-payment will follow the periods, final notice and Service-specific scope stated in the “Termination after prolonged non-payment” section and does not constitute a cancellation requested by CLIENT.

UQBITZ may terminate services immediately, without prior notice and without the right to refund, in the following cases:

1. Violation of these Terms, Acceptable Use Policy or applicable law;

1. Use of services for illegal, fraudulent activities or activities that cause harm to third parties;

1. Attempt to compromise the security or stability of UQBITZ or third-party systems.

When termination results from a cause attributable to CLIENT, periods already used and irreducible commitments are not refundable, without prejudice to mandatory rights under applicable law.

Post-termination procedures

Export and recovery periods depend on the termination mode. For ordinary or immediate Service cancellation, the confirmed effective date applies; for non-payment termination, the effective date stated in the final notice applies, with no guarantee of subsequent recovery; and for voluntary full deletion of an account or organization, the dedicated flow's 30 (thirty)-day operational window applies.

After the applicable period, operational data under UQBITZ control will be deleted or anonymized within the technical limits of the activities. Residual backup copies may remain inaccessible until ordinary rotation and will not be reused to provide the terminated Service.

Deletion does not apply to tax documents, invoices, payments, disputes, security records, audit records or other information whose retention is necessary to comply with legal or regulatory obligations, exercise rights, prevent fraud or satisfy other lawful grounds. Such records will be restricted to the applicable retention purposes.

Specific provisions per service

Domain registration: The cancellation of management services does not imply loss of the domain, which will remain registered in the name of CLIENT until its expiration date. Transfer to another registrar is the responsibility of CLIENT.

Google Workspace: flexible models may be terminated according to the contracted cycle. Commitment licenses follow the term, minimum quantity and other Google conditions in effect at purchase. CLIENT must use the provider's export tools before the effective date; UQBITZ does not guarantee retention of data controlled exclusively by Google after subscription cancellation.

Professional email: immediate or non-payment termination may begin deprovisioning mailboxes and associated resources. CLIENT must export required data before the effective date, subject to the retention and post-termination provisions of these Terms.

Hosting and managed databases: commercial cancellation stops future renewals. Managed databases terminated for non-payment may be securely destroyed after the final notice; hosting and applications follow service-specific operational processing until technical deletion is confirmed. In either case, CLIENT must export data before the effective date.

TimeBank: one-off plans have no minimum commitment unless expressly agreed. For recurring plans, balance, expiration, transfer, refund and any commitment follow the terms recorded at purchase.

Development: In case of termination during an ongoing project, work actually carried out up to the date of cancellation will be invoiced. Delivery of partial work is subject to full payment of the amounts due.

12. FORCE MAJEURE

Neither party will be responsible for failures, delays or interruptions in the fulfillment of their obligations when arising from force majeure events or unforeseeable circumstances, meaning unpredictable, unavoidable events beyond the control of the parties.

Force majeure events are considered, in an exemplary and non-exhaustive way:

1. Natural disasters, including earthquakes, floods, storms, fires and epidemics or pandemics;

1. Wars, invasions, armed conflicts, acts of terrorism, insurrections or civil commotions;

1. Large-scale cyber attacks, including denial of service attacks (DDoS), ransomware or intrusions that compromise infrastructure;

1. Failures, interruptions or unavailability in the services of third-party infrastructure providers (Google Cloud, Hetzner, Amazon Web Services, Cloudflare, Backblaze, among others) that exceed the respective SLAs;

1. Widespread interruptions of electricity or telecommunications;

1. Acts, decrees, laws, regulations or restrictions imposed by government authorities that prevent or restrict the provision of services;

1. Strikes or stoppages that affect services essential to the operation.

Notification

The party affected by the force majeure event must notify the other party as soon as possible, informing the nature of the event, its estimated duration and the measures being adopted to mitigate its effects.

Effects

During the force majeure event:

1. The affected obligations will be suspended, without the application of penalties, fines or charges;

1. UQBITZ will use its best efforts to restore services in the shortest possible time;

1. The affected contractual deadlines will be extended for the period corresponding to the duration of the event.

Termination due to prolonged force majeure

If the force majeure event lasts for a period exceeding 30 (thirty) consecutive days, either party may terminate the contract by means of written notice, without the imposition of fines or penalties.

In this case, CLIENT will be entitled to a proportional refund of the amounts paid in advance for the period in which the services remained unavailable, minus the days actually used.

13. THIRD PARTY SERVICES AND LINKS

Integrated third-party services

To provide its Services, UQBITZ uses platforms, tools and infrastructure from third-party providers, including: Google, through Google Cloud and Google Workspace; Hetzner; Cloudflare; Amazon Web Services (AWS); Backblaze; Mercado Pago; Stripe; Enom; and Registro.br. The role of each supplier depends on the contracted service and can cover infrastructure, communications, edge security, storage and backup, payment processing or domain registration and management.

The use of these services is subject to the respective terms of use and privacy policies of each provider, which CLIENT declares to be aware of and accept when contracting UQBITZ Services.

When applicable, UQBITZ considers certifications and independent audit reports maintained by suppliers, such as ISO/IEC 27001, SOC, PCI DSS, BSI C5 or equivalents. This evidence is limited to the services, locations and scopes actually certified or audited and does not represent automatic certification of UQBITZ, the Services or the CLIENT environment.

UQBITZ is not responsible for:

1. Unavailability, failures, errors or changes in third-party services;

1. Modifications to policies, prices or features implemented by providers;

1. Processing of personal data carried out directly by third-party providers on their own platforms;

1. Losses resulting from the discontinuation of third-party services, plugins or tools.

UQBITZ will use its best efforts to communicate to CLIENT any material changes to third-party services that directly impact the contracted Services.

Links to third party websites

UQBITZ websites and platforms may contain links to third-party websites, systems and services. Such nominations do not constitute endorsement, sponsorship or recommendation by UQBITZ.

UQBITZ is not responsible for the content, privacy policies or practices of third party websites. Access to these sites is the sole responsibility of CLIENT.

Any complaints or questions regarding third-party services must be forwarded directly to the respective supplier.

14. INTELLECTUAL PROPERTY OF UQBITZ

Any and all images, photographs, logos, slogans, sounds, brands, text, statements, designs, including domain names, user interfaces, color combinations and visual identity used, incorporated and appearing on UQBITZ's websites, platforms and communication materials, constitute the sole and exclusive intellectual property of UQBITZ or are duly authorized and licensed by third parties.

The use, reproduction, distribution or exhibition, in whole or in part, of any UQBITZ intellectual property by third parties is not permitted or authorized without its prior and express consent.

Intellectual property regarding designs developed by UQBITZ for its CLIENTS is governed by section 2.7 of these Terms.

15. INFORMATION SECURITY

Measures adopted by UQBITZ

UQBITZ adopts appropriate technical and administrative security measures to protect the integrity, confidentiality, authenticity and availability of data and systems under its management, including:

1. Encryption in data transmission (SSL/TLS);

1. Control of access to servers and administrative systems;

1. Infrastructure monitoring and detection of suspicious activities;

1. Backup routines according to the specifications of each contracted service;

1. Periodic security updates on systems managed by UQBITZ;

1. Firewalls, malware protection and DDoS attack mitigation.

Security measures are periodically reviewed and improved, following the evolution of threats and best market practices.

Security Matrix and Shared Responsibility

UQBITZ maintains a Security and Shared Responsibility Matrix to delimit the controls under the responsibility of UQBITZ, CLIENT and the suppliers involved. The distribution varies depending on the Service and covers, among other things, physical and infrastructure security, application configuration, identity and access management, credential protection, system updates, backups, monitoring, incident response and data protection.

The matrix is ​​part of the UQBITZ security program and is accompanied by an internal hardening roadmap, periodically reviewed according to identified risks, audits carried out and the evolution of applicable technologies and threats.

Suppliers are responsible for the controls included in their respective services and contractual scopes. UQBITZ is responsible for the configuration and operation of the components under its management. CLIENT remains responsible for its users, credentials, content, settings under its control, software installed by it and other obligations indicated in these Terms.

CLIENT Responsibilities

The security of the contracted services also depends on appropriate practices on the part of CLIENT, which is committed to:

1. Use strong and unique passwords, not sharing them with unauthorized third parties;

1. Keep the software, plugins and themes under your responsibility up to date;

1. Immediately report to UQBITZ any suspicion of unauthorized access or security breach;

1. Maintain your own backup copy of your critical data and content;

1. Use the services in accordance with the Acceptable Use Policy (section 4).

UQBITZ is not responsible for security incidents arising from CLIENT's negligence, including the use of weak passwords, improper sharing of credentials, failure to update software or installation of unauthorized components.

Security incidents

In the event of a security incident that could compromise CLIENT data, UQBITZ:

1. Will adopt immediate measures to contain and mitigate the effects of the incident;

1. Will notify the affected CLIENT as soon as possible, informing the nature of the incident, the potentially compromised data and the measures adopted;

1. Will inform the competent bodies when required by applicable legislation, in particular the Brazilian General Data Protection Law (Law No. 13.709/2018).

Limitations

No security system is infallible. UQBITZ uses its best efforts, but does not guarantee absolute protection against all forms of attack, intrusion or data loss. UQBITZ's liability in the event of security incidents is limited to the provisions of the “Limitation of Liability” section of these Terms.

16. OFFICIAL COMMUNICATIONS

Communication channels

Official communications between UQBITZ and CLIENT will be carried out exclusively through the following channels:

1. UQBITZ email, preferred channel: [email protected] or [email protected];

1. CLIENT email: email address provided when registering;

1. Service system: customer panel available on the UQBITZ website;

1. Website: publications in https://uqbitz.com for general communications.

For general telephone contact, UQBITZ provides the number +55 (11) 98555-5548. Telephone service is complementary and does not replace registration via email or the customer service system when the request requires formalization.

CLIENT is responsible for keeping your registration email address updated. Communications sent to the registered email will be considered valid and effective, regardless of read confirmation.

UQBITZ is not responsible for communications not received due to outdated email, full mailbox, spam filters or any other impediments beyond its control.

Informal communications

Conversations carried out via instant messaging applications (WhatsApp, Telegram and similar) or telephone are exclusively informative and operational in nature, not replacing official communications for contractual purposes.

Requests for cancellation, contractual changes, exercise of rights over personal data or any other formal demand must be sent through the official channels described above.

Types of communication and deadlines

Contractual communications: Changes to these Terms, the Privacy Policy or any contractual conditions will be communicated to CLIENT by email at least 30 (thirty) days in advance of their entry into force, in addition to being published on the UQBITZ website.

Financial communications: Invoices, charges, due date reminders and delinquency notices will be sent to the billing email stated on the invoice, to the persons configured to receive them or to the email registered for the organization, and may also be made available in the dashboard.

Operational communications: Notices of scheduled maintenance, incidents, service updates and other communications of a technical nature will be made via email and, when applicable, published on the website.

General communications: News, launches and general information may be sent via email marketing. CLIENT may request exclusion from this list at any time, without prejudice to receiving contractual, financial and operational communications.

Effect of silence

Contractual and financial communications that require a statement from CLIENT will contain an express deadline for response. Failure to respond within the indicated period will be considered tacit acceptance, unless specifically stated otherwise.

When there is no express deadline, CLIENT will have 15 (fifteen) calendar days from submission to respond, after which silence will be considered agreement.

Changes to Terms and Policies

Changes to these Terms will come into force 30 (thirty) days after communication to CLIENT. If CLIENT does not agree with the changes, it may terminate the contract in accordance with the Contract Termination clause, without imposing a fine, as long as it manifests itself within the period of 30 (thirty) days.

Continuing to use the services after the period of 30 (thirty) days implies full acceptance of the new conditions.

17. GENERAL PROVISIONS

To resolve any doubts and resolve conflicts arising from this contract, the jurisdiction of the District of São Bernardo do Campo, State of São Paulo is elected, renouncing any other, however privileged it may be.

18. VERSIONS OF THESE TERMS

These Terms may be reviewed and updated by UQBITZ, according to the procedures and deadlines established in the “Official Communications” section.

The current version will always be available for consultation at https://uqbitz.com.

These Terms were last modified on August 2, 2026.

19. QUESTIONS AND CLARIFICATIONS

If you have any questions regarding these Terms and Conditions of Use, or wish to update, change, correct or delete any information, please contact us at: [email protected].